RETURN / CANCELLATION POLICY

Return and exchange requests for online orders placed within Turkey will be accepted if the products are delivered to PARYA’s official address (available on the Contact page) within 14 days from the date of delivery.

For products that you believe to be defective or faulty, a written notice must be submitted to PARYA within 2 days of delivery. Otherwise, the request will not be accepted.

Please note that you are responsible for the return shipment until the item reaches PARYA.
Returned or exchanged products must be in perfect condition, unused, and returned in their original packaging with all accompanying accessories.
If the product tag has been removed, it will be assumed that the item has been used and the right of withdrawal has been waived. In such cases, returns or exchanges will not be accepted.


EXCHANGE POLICY
Exchanges are allowed only once per product. A second exchange is not permitted; only returns will be accepted.
If you wish to make an exchange, shipping costs must be covered by the customer.

Exchange shipments are not covered by our company. You may send the item using our partnered shipping company with the shipping cost paid by the sender.

Products that have been used, have lost their originality, or are missing tags are not eligible for exchange under any circumstances.

EXCHANGE PROCESS
Once the product arrives, it will be inspected to ensure it meets the exchange conditions.

If the product is eligible, the exchange will be processed within 2-5 business days.

If the product does not meet the exchange conditions, it will be returned to your address with shipping charges to be paid by the recipient.


RETURN CONDITIONS
Discounted or promotional items are not eligible for return or exchange.

Products that have been used, have lost originality, or are missing tags are not eligible for return.

Products damaged due to use (e.g. tears, deformation, breakage, etc.) will not be accepted for return.

Return shipments are not covered by our company. You may send the item using our partnered courier company with shipping paid by the sender.

Due to legal requirements, all orders are shipped with a delivery note and invoice. Please make sure the original documents are included when returning a product.
Returns without an invoice will not be processed.


Please send your return to the address below with shipping paid by the sender:

Fatemeh Namak Shenas Şahıs Şirketi
(Data Controller)
Hamidiye mahallesi, Rumeli cad, No:40-42, İç kapı No: 13, Kağıthane, İstanbul
www.paryaofficial.com